Shipping & Delivery

About Shipping:

Our objective is to ensure exceptional shipping options for customers worldwide, regardless of their location. With a daily delivery volume reaching hundreds of customers globally, we are committed to delivering services of the utmost quality and excellence.

We provide complimentary shipping for orders totaling US$50 or more.

For orders below US$50, the shipping rates are as follows.

The delivery timeframe consists of two components: processing time and shipping time, which together make up the total time for order delivery.

The shipping time for orders varies depending on the destination country. To obtain detailed information regarding the shipping time to specific countries, please refer to the table below for the relevant details:

The standard shipping method typically requires a total delivery time of 5-30 business days.

Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email or.

Package privacy?:

We understand that our customers value their privacy, especially when purchasing adult products. We take privacy concerns seriously and ensure that our packaging is highly discreet. Here's what we do to protect your privacy:

1. We use unmarked, plain packaging materials that do not reveal the contents of the package.
2. Our packaging contains no logos or branding that could suggest the nature of the products inside.
3. The shipping labels on our packages do not mention the contents or product names, ensuring confidentiality.

We are committed to providing the highest level of privacy for our customers, allowing you to shop with confidence, knowing that your purchases will remain confidential.

Logistics method:

Most of our logistics are shipped from China through China Post and then forwarded to the destination country for logistics delivery. Orders in the United States are shipped by USPS.

About Taxes:

For most of the countries,our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.

We are excited to offer international shipping for most destinations of the world.

If you have any questions, please contact us Support@futurlio.com

Thank you for your support!

FAQS
When Will My Order Ship?

Orders are usually processed and shipped within 1~3 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

Estimated Delivery Time:

7~12 business day (United States/United Kingdom/Canada/Australia/EU Countries)
10~21 business day (Other Countries)
Your tracking number will be updated 1~2 working days after your order has been shipped.

What Is Your Return Policy?

Our Guarantee
Return or exchange within 14 business days from the delivered date.
Request:

1. Items received within 14 business days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. We do not offer return on earrings
4. Return shipping fees are at the customer's own expense.Original shipping fees are non-refundable
5. We do not accept returned items that were sent back directly without address that we send
6. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
（If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.）

Tax Policy
Import Taxes And Tariffs
You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering. Lalasgal can not give you advice or information about your country's tax rates and tariffs.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.You are also liable for any import duties or taxes incurred during the return process.

How to Return?

If you wish to return the items,please email to customer first to get the return address: Support@futurlio.com

What Methods of Payment Do You Accept?

We accept Paypal,Visa,MasterCard,JCB,AMEX.

Need additional help? You can contact us via Email: Support@futurlio.com